Just like you, we are closely monitoring new developments regarding COVID-19. Our updated policies and procedures follow recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and the Teton County Health Department. We want to ensure that you are confident in our approach to your health & safety and that we are taking this seriously and have your well-being at heart. The information below details the actions that we are taking at our hotel. If you have any questions or would like further clarification on any items below, please either call us at (307) 733-2311.
Please help us keep our community safe by being socially responsible and adhering to recommendations and guidelines provided by the National Parks, state and local health officials. We look forward to welcoming you safely to Jackson Hole soon!
We take standards for cleanliness very seriously and are taking additional steps to ensure the safety of our guests and employees. On a daily basis, we are working to ensure that we meet the latest guidance on cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from cleaning product specifications to guest room and common area cleaning procedures. Specific steps we are taking include:
Cleaning Products and Protocols:
Back of House – the spaces where employees work “behind the scenes”
The safety of our guests, employees and our community are our #1 priority. Here are the steps we are taking to protect you during your visit to Jackson Hole.
Employee Health, Safety and Knowledge: our employees, and their own health, safety, and knowledge, are essential. Here are some ways we are supporting them:
Guest Safety: we have the following changes to our operating procedures to ensure we are careful and keep you safe during your stay:
We will reduce the amount of physical interaction with our front desk team.
Modifications to our Food & Beverage offerings have been made.
We are committed to stay connected with our guests throughout their journey. Prior to arrival, you will receive communication from us to keep you updated on any changes to state or local regulations that may impact your visit to Jackson Hole. During your stay, our team will keep in contact with you to make sure you are comfortable and enjoying you visit. Do not hesitate to reach out to our team if we can be of assistance in any way. After you have enjoyed your time in Jackson, we will follow up with a survey to request your feedback on the hotel and the health and safety procedures we have implemented. Your feedback is so important for us. It allows us to improve the services and offering provided for our guests.